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aurosan webshop warenkorb  Webshop: Business customers

General terms and conditions

Devember 19th, 2023

1. General

The following General terms and conditions apply to sales from AUROSAN to buyers based outside Germany. Deviating Terms and Conditions of the buyer or changes and additions to our Terms and Conditions are only valid to the extent in which they have been explicitly accepted by AUROSAN in writing.
For the use and purchase of products via our webshops and, different Terms and Conditions apply which can be accessed there.
Our products offered for sale are products with a medical scope. With his purchase the customer declares that under all applicable laws he is permitted to purchase and to acquire rights to the respective products. The customer further declares that he has read, understood and accepts these terms and conditions and our data privacy policy.

2. Re-sale

Our products may only be re-sold in their original package and not in parts, and with forwarding of the instructions for use. Any changes modifying the medical device including the replacement of an inner or outer packaging, and any change to the labelling or branding are not permitted.

3. Order quantities

The minimum order quantities (MOQ), multiples thereof, communicated on our sales quota and price lists have binding character. Purchase orders deviating from these will be automatically increased to the next higher multiple of the MOQ.

4. Pricing

The prices communicated on our price lists are valid only for domestic sale. Prices may be increased at our discretion and any time. Invoices are set in EURO (€) according to the prices in force at the date of invoicing, and VAT as applicable.

5. Supply and delivery

Freights charges, insurance, and custom duties are always at bill and risk of the buyer. If not instructed differently by the buyer, we ship uninsured.
We deliver Ex Works from our German Warehouses (Incoterms 2000). If agreed differently, ee will charge freight and export related administration costs.
Upon our request, the buyer must provide us with a proof of permission to purchase / acquire the products.
We will carefully select the appropriate packaging and delivery conditions. The buyer, giving us notice with the order, may organize himself the pick-up of product. The order is fulfilled, and the goods are delivered once the goods are handed over to the distribution service provider ex works.
At our discretion we may decide to refuse delivery of ordered goods or to deliver only after pre-payment. All fees related to this are to be borne by the buyer.

6. Payment

We do not accept cash or check payments. Employees of the seller are not allowed to receive payments. Payments may only be made as follows:

6.1 Pre-payment:
We will provide the buyer an order confirmation and ship the goods after receipt of payment. Usually we request pre-payment for any first new order, and for any order from outside EU.

6.2 Direct debit:
Our direct debit permission form is available for download at

7. Complaints and Product Returns.

Complaints on the quantity of goods delivered can only be accepted if we have received written notice within 3 working days from delivery of the goods.
Obviously transport-damaged goods have to be claimed by the buyer to the distributing service provider, first.

Return of purchased goods free of defect is excluded.
Return of cool-storage products, sterile goods, or any medical drugs is excluded in accordance with German or European legislation. The same applies for any product with broken seal or damaged primary or secondary packaging.

Prior to any return of goods our written consent is mandatory. If nevertheless products are returned without our written consent or not free of charge, we are not obligated to accept, store, refund nor to replace such goods. The risk and cost of returning goods is always borne by the buyer.

8. Property & rights over the goods

Goods delivered remain AUROSAN property until all invoices due from the buyer are fully paid and irrevocably credited to the AUROSAN account.
Bailments, security transfers, provisions and any other extraordinary rights of disposal are prohibited. The buyer is obligated to inform AUROSAN in time prior to third parties seizing the reservation of ownership over the goods. The buyer is further obligated to insure the unpaid goods against damage. In case of damage he will instantly transfer the granted damage claims without deduction to AUROSAN.

9. Company logo and trademarks

Our products, company name and logo are property of AUROSAN and legally protected. The content of our publications in print or online media are protected by copyright. The use of any protected content except for proper re-sale each time requires our prior written consent. This includes the use of product names, product pictures, company name and logo on product packaging, labels, service and marketing materials, pictures or films.

10. Data privacy

Data protection is important to us. We honour European data privacy laws. For our data privacy policy please visit or contact our customer service team.

11. Miscallaneous

Applicable law: German law, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction: Courts of Essen, Germany.

Should one or more terms of these General Terms and Conditions be found invalid, then this will not question the validity of the other terms.


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